General timesheet and payroll queries can often be answered by the apprentice or trainee’s Field Officer. These can be answered via phone call, text message or email. Examples of basic queries include:

• How to correctly complete timesheets
• Personal leave process
• Obtaining a personal leave number
• Explaining payslips
• Annual leave process

If the apprentice or trainee has a more complex question it will be resolved by CCGT’s Accounts Department. Further assistance can also be sought through CCGT’s Operations Manager by phoning the office on 02 4353 2655.